Toastmasters World Tour

The Bare Truth | Nicky Jurd, Cairns, Australia (Part 2), Ep 34

Brendan Season 1 Episode 34

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Can you bear the bare truth of what goes on behind the scenes at Toastmasters? 

Be warned this is my first PG rated episode as Nicky reveals all. 

What is it with Toastmasters and the number 3? Even at District Level we have "the trio" ! 

This is Part 2 of 2 of my chat with Nicky Jurd, fresh off her year as District 69 District Director from Cairns, Australia. Tune in to hear the bare truth of her favourite story from her time as District Director...if you dare! 

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...

The PG Story Tease: "Do you want to hear it?"

SPEAKER_02

Do you have a favorite story from your time as district director? Oh I do. Oh, awesome. It's not that appropriate. Do you want to hear it? Oh yes, I want to hear it. Well it might do we have to put a PG warning on the on the episode. Little PG warning. Okay, go for it. Hi, my name is Brendan O'Sullivan, a Toastmaster from Brisbane, Australia. Welcome to my Toastmasters World Tour podcast. Please join me as I travel virtually around the world and chat to Toastmasters from different countries and all the live.

G'day + Welcome to Toastmasters World Tour

SPEAKER_02

For this episode of Toastmasters World Tour, like a catawary stuck in the mud of the wet tropics, we're still in Cannes, Australia, famous for curanda skyrail over World Heritage listed rainforest, tropical fruit from Rusty's Market, and street foraging. Listen in to hear the conclusion of the same chat started in the last episode, the importance of relationships, and to hear Nikki's favorite story from her time as district director. Nikki, part of your role as district director was involved in ongoing training. Some of those training sessions were overseas. How did you find those experiences?

District 69 Training: "Best in the World"

SPEAKER_00

Well, I tell anybody who will listen, we have the best club officer training in the world. We have a couple of very, very good training managers and have had those in place for a couple of years now. And they are corporate trainers in their own right. So they focus on what people need to know. They're very good at using our volunteers' time very well and upskilling them in precisely the things that we need to do to do our job. So I feel like our training is fantastic. We were also involved in the beta testing of a whole new club officer training program that was put together by a bunch of past international directors. I think that program is a dramatic improvement on what Toastmasters had before and what they had before had not been updated by very for a very long time. But unquestionably, ours is even better than that. So I I feel like our training is great. We've had very good comments over the last couple of years, particularly from people who've held multiple club officer roles and have been to trainings for many times before, that they've got something out of it. So I I feel buoyed by that. I think our training is fantastic. So if someone's listening here from somewhere else in the world, they should duck onto one of our online trainings and fill it out and report back.

SPEAKER_02

So that's locally here in District 69 you're talking about.

SPEAKER_00

Yeah. Yeah, absolutely.

SPEAKER_02

But yourself, you got trained yourself overseas?

SPEAKER_00

Oh

Trio Training Overseas: Bangkok, Malaysia, Jakarta

SPEAKER_00

yes, apologies. Yeah, so as a trio member, so that is Club Growth Director, Program Quality, and District Director, Turchmaster International sends us to training twice a year. And one of those trainings is at the location where the convention is. So they do the training for a couple of days before the convention. And the second one for us is typically in Southeast Asia. So I've had one in uh Bangkok, one in Malaysia, and one in Jakarta.

SPEAKER_02

Okay. And how have they gone?

The Gold of International Training: Networking

SPEAKER_00

Well, I feel like the best part of that experience is honestly networking with other districts and experiencing what they do and stealing the best ideas and bringing them back. Um the actual training itself is probably more of a facilitation style. So there's not a great deal of learning involved. It's more of a sharing kind of a space. And so, really, the answers are coming from other leaders in the room, not necessarily from the training itself. The gold in that experience absolutely is the networking.

Idea #1: Brainwriting Method for 21 Ideas

SPEAKER_02

What are the best ideas that you've stolen from them overseas?

SPEAKER_00

Uh actually, one of them is a training methodology called brainwriting. How it works is uh you're you're sort of seated in a table with maybe six or seven other people, and you've got a piece of paper, and at the top you write down a challenge. So a challenge that maybe you need some new ideas for, you've had trouble solving, whatever your challenge is. And then you pass that paper across to the next person, and you receive the persons to the left. And so you write three answers, and then you swap and get another person and write three answers to that challenge. So your paper comes all the way around back to you, and you have 21 ideas.

SPEAKER_02

Oh wow.

SPEAKER_00

And it happens very quickly.

SPEAKER_02

Sounds like brainstorming.

Idea #2: Google Docs Council Meeting Scripts

SPEAKER_00

It's a bit like brainstorming, but it's like quite writing time. It's the room is silent. So that's perhaps one of the best things that I've seen in terms of a training methodology. It's um it's very interesting to do. From an ideas perspective, sharing the way other district directors run their council meetings was really beneficial to me. So having a script and having lots of people who are part of that council meeting having access to that script at the time that we're doing it. So we put on Google Docs and everyone can see it. It makes for a very efficiently run council meeting. Some of those can drag on forever. So that was a that was a good one for me to learn. But also just understanding international challenges. Uh the countries that our region is in, we are all not in America. And so we all have pretty similar challenges with things like getting American dollars out of the country, for example, or the exchange rate being uh cost prohibitive.

SPEAKER_02

If you

What Would You Change? The Trio Roles

SPEAKER_02

could change something about the role, what would that be?

SPEAKER_00

I don't think I would change anything about the role. I would change something about the club growth director role, though.

SPEAKER_01

Mm-hmm. What's that?

SPEAKER_00

So the club growth director comes into the trio and it's a really big job to their first year. So their part of the job is really devoted to building new clubs. But by the time we get to this time of year, we have both an emphasis on those building new clubs, but really looking at the clubs that we might lose and trying to build them up. And so something I would change is I'd split the club growth director into a fourth role, and that fourth role would focus on membership retention. And the whole idea is that they would really buckle down on those clubs that are struggling with membership, look at marketing programs for them, talking to those members about training, doing whatever they can to really keep the clubs and the members we have while a club growth director is club growth only. So that's what I would do about the trio roles is I'd split up that first role, which already is very, very intense into two separate roles. And honestly, I don't think we have as an organization enough focus on membership retention. Like keeping our members, keeping our members happy, seeing them grow, developing new goals, mentoring, things like that. I don't think we have great programs in that space. And certainly, as you and I have already alluded to, for experienced members' pathways just doesn't cut the mustard. We need other stuff. We need good stuff that challenges us. So yeah, trio roles, that's what I would do. Keep district director and program quality director, but poor old club growth who comes into it and moves at a million miles an hour. I will say we work at least 10 hours a week on Toastmasters in the trio, at least. That's a low week for us. So it is a it's a bit of a side hustle. And I would say our club growth director, Shivi, she'd probably do 40 hours on Toastmasters this week. It's kind of her main hustle written up. Yeah, so the last week is particularly intense. So yeah, splitting that role into another person, I think, would be really beneficial for districts all across the world.

Is It Hard to Find Trio Volunteers?

SPEAKER_02

I think anyone who's been around the Toastmaster could imagine that the role is quite onerous, particularly if they've done any kind of leadership roles. And that must be potentially a little bit off-putting, unless you've got a lot of time and you're very motivated. Does that mean it's hard to find people to fill these roles, or are they knocking down your doors and saying, Me, me, me, I want to be your job?

SPEAKER_00

Well, I had the benefit of people knocking down my doors. So I didn't have trouble filling roles. I I had quite a good one, but again, I think that speaks to relationships that I had in place with people beforehand. So I had a lot of people willing to do things, and sometimes I was saying, Oh, I'm so sorry, I've already got somebody for that job. So in my case, it was great. I had lots of people to work with.

SPEAKER_01

Okay.

Managing a Team of 84 Volunteers

SPEAKER_00

There are 84 people in my team this year. So it's a fairly large team, and you're doing that as a volunteer side gig, so it can be a time-consuming endeavor. I think if anything was to put people off, it would be that. It would be that just how much time is involved to do the job well. It it's a chunky job, that's for sure. Um many trios run on retirees. I'm guessing for that reason, is it's hard to get younger folk to step up, and certainly people with young kids. I think that's where there would be a big challenge. Yeah, a really big challenge in that time space. There is also the other thing in that you're working with volunteers, and when you work with volunteers, it's a really different space to when you work with employees. So I run a company and I've got a team of employees here, but of course I pay all of them. So they don't have this extra sweetener to be here. But when you're working with volunteers, they run mostly on recognition, and so you have to flip your thinking about um your level of appreciation and what people are putting in and how much time they're spending and and make sure they're getting something out of it in that space.

Nicky's Favourite District Director Story - PG Warning

SPEAKER_02

Yeah, totally understand that. Do you have a favorite story from your time as district director?

SPEAKER_00

Oh, I do.

SPEAKER_02

Oh, awesome. It's not that appropriate.

SPEAKER_00

Do you want to hear it?

SPEAKER_02

Oh, I guess I want to hear it. Well, it might do we have to put a PG warning on the on the episode. Little PG warning. Okay, go for it.

SPEAKER_00

Well, in August, Toastfasters International sent us to the convention for training. And so that was in Philadelphia this year. And do you know what Philadelphia is really famous for? Like Brotherly Love, isn't it? Brotherly Love, yeah. And do you know any movies that have been in Philadelphia? Yeah. It'll come to you in just a second. So Shubi is a runner, and she really, really wanted to run up the steps to the Rocky statue. Oh, right, awesome.

SPEAKER_01

Yeah, of course. Rocky movies were all in Philadelphia. Of course, yeah, yeah.

SPEAKER_00

And so after the convention was finished on the last day, that's what we did. We went and we saw the Rocky statue. And after seeing that, we walked down the steps and we're looking for somewhere for dinner. Now, Alex, who is our uh program quality director, he has a bodgy knee. And so we needed to take a little break from the walkie. And we're sitting in this uh sort of semicircle park, and in the distance, Alex sees a large group of people coming towards us quite fast. And the Australian government tells us, you know what, you should not get in a protest while you're overseas, it's avoid protests at all costs, and so we're looking, thinking, oh no, there's a protest coming towards us really quickly. And there's a lady at the front with a megaphone, and she comes into our semicircle, and um she's sort of ramping down, she's on a bike and she's dressed quite strangely, lots of colours like hairspray and um quite minimal bike clothes. And we asked her, What's happening? What are all these people? And she said, Oh, you three are very, very lucky because this is the final stop in our annual naked bike ride. And within a couple of seconds, 2,000 people, naked people, came into our space. She said, This year we've had a record number of people enter the naked bike ride. We've got 2,000 bike riders this year. And suddenly we are absolutely surrounded by more naked people than I've ever seen before. But they're not just naked, they're trying to draw attention to their bodies. So they've got like coloured hairspray on their pubes, um, sometimes uh their outfits while exposing everything are um perhaps best for a sort of SM sort of club. It was absolutely overwhelming, and we had pretty soon a lot of people saying, Hey, do you want to get your kid off and join us? So that was very overwhelming, but also a very interesting experience. Definitely my favorite memory of the year.

SPEAKER_02

Well, you've left a bit out of that story.

SPEAKER_00

Uh, I took some photos to prove that we were there.

SPEAKER_02

No, you left out what was your response when they asked you to join them?

SPEAKER_00

Well, um, we said no. And mainly we said we don't know each other well enough. This is the beginning of our year, and we're not ready to be naked with each other yet.

SPEAKER_02

But you're ready now.

SPEAKER_00

Oh, um, maybe we're not ready now, actually.

SPEAKER_02

That was the implication. Early in the year, maybe not, but you know, end of the year maybe, you know.

SPEAKER_00

You know, if we had a bottle of champagne and a spa, we probably would get naked in a spa together. I reckon that's doable. And if Shibi and Alex are listening to this, please text me and tell me if you're proof. It was really overwhelming. Luckily, a man who was it was his first bike ride and he had some clothes on, he parked next to us and we were able to have a conversation with him and keep our eye contact on him. So that yeah, there was a lot of wobbly bits there that day, my mindle.

SPEAKER_02

So

Will Nicky Go to Vancouver Convention?

SPEAKER_02

you will you be going to Vancouver this year for the international convention?

SPEAKER_00

I think so. I've registered. Yeah, I haven't booked my flights yet, but I I think so. I'd really like to go to Vancouver.

SPEAKER_02

Yeah.

SPEAKER_00

How about you? You you went to Anaheim, didn't you?

SPEAKER_02

Yeah, yeah. I don't know. I'd love to, but you know, time and money and all that. I hope Steve Bates gets through.

SPEAKER_00

I hope he does too.

SPEAKER_02

Yeah. So that'd be awesome if he got through.

SPEAKER_00

I

International Conventions: Anaheim vs Others

SPEAKER_00

must say the international conventions, I've been to five now. Mm-hmm. The one that you went to, Anaheim, was perhaps the most peculiar in that it seemed to be quite focused on making us better toast boxes. Whereas most of the conventions have good outside influence to help us be better speakers. That was the first one that I thought, gee, if this is the only one I've seen, I wouldn't be that impressed.

SPEAKER_02

Really? Yeah, because I was a total newbie, it was all very exciting to me. I was meeting all sorts of people and I thought it was fabulous. But uh, you know, that's what happens when you get seasoned, you get more critical. This is true. Seen it all before and you know, sort of new. Nikki, do you have any advice for incoming district directors around the world?

Advice for Incoming District Directors

SPEAKER_00

I do. I think the best thing that you could do in the beginning of your year is get to know as many of your Toastmasters as you can. So really get to understand your members because they're everything. At the end of the year, you really need them. You need them to submit education goals, you need them to bring along members, and you need them to help you get across the board on the dashboard. So I think those relationships are imperative to your success. That's what I would say. Above everything else, is get to know your members. I can't tell you how good all those phone calls were for me. And yeah, really understanding what makes people tick across my district also helps me advocate for them. It meant for a smooth council meeting. It meant that whenever I needed a favor, I knew someone who I could ask. So I think relationships are everything, build our build our community.

SPEAKER_02

It's an amazing number of phone calls you're doing each day. I was gonna ask you. So do you have everyone's phone number? And do you just you know randomly put a list up on the dart board and throw a dart and just ring up people out of the blue and say, hi, I'm Nikki Jurd, I'm your district director.

Nicky's Phone Strategy: Calling All Members

SPEAKER_00

A little bit like that. So at the beginning, uh something that uh we get given as district directors, actually, the whole district hero gets this, is we do get the contact details of all of our members, and it's very strict. We must only ever use those contact details for Toastmasters purposes. And so I decided that I would download them all into my phone. So then if I needed to call anybody, I could quickly find them. So I do have every member's details in my phone, at least until tomorrow. I'll take them all out tomorrow. Um, and there were all sorts of reasons why I would call people. Um, sometimes I would call them because they came second in a contest and I thought they were amazing. So I wanted to give them a bit of encouragement because you know, once you enter a contest, you just don't get any feedback, it's this empty loop, and sometimes people come up to you and say, Hey, you did a really good job, but you don't know why you didn't place, or you don't know why you didn't win. So sometimes it was that kind of reason, but often it was because I saw something interesting that their club was doing and I wanted to ask them about it. I want to know them a bit better. Often it was my team, like a lot of people on my team, that there's still a lot of relationships there to build.

SPEAKER_02

So it wouldn't just be some random member that you knew nothing about and just say, Hi, I'd like to get to know you.

SPEAKER_00

Oh no. Often it might be a random member, but I have a good reason for my call. So um one of our clubs who did take on a lot of members this year, I did call their president and say, Hey, you don't know me, but I'm the district director and your club's doing amazing. Can you tell me about it?

SPEAKER_02

Yeah. As the outgoing district director, do you have any fear of relevance deprivation syndrome?

SPEAKER_00

Yes.

Life After District Director: Feather Dusters

SPEAKER_00

Yeah, I do. I think you fall from the top of a mountain right down to the bottom. And I've had seven district directors email me to talk about this just in the last two days. Really? Yeah, in our district we have a very solid group of past district leaders, so uh they're either district directors or district governors, and we affectionately refer to them as feather dusters. And many of them have sent a message to say something like, Oh, welcome to the feather dusters. And um they've often said, like, you've done a good job in this, this, and this space, and uh you'll need to find something to fill that for weeds because suddenly, you know, you I'm going from 10 to 20 hours a week down to zero.

SPEAKER_02

So yeah, your immediate past district director though, does that not have some level of role?

SPEAKER_00

It does, but it doesn't get intense until January. So the immediate past district director focuses on leadership succession. And so I will interview with a a committee, of course, interview any b any of the candidates that are wanting to be elected next year.

SPEAKER_01

I see.

SPEAKER_00

And we approve their nomination, or we don't. So we're we're we're doing some good vetting for our future year. Uh but also my job is to tap those people on the shoulder and go, have you been thinking about this? If not, I think you should be. This would be a great role for you. And it's not really intense until January, that role, because January is when the nominations come in.

What’s Next? Region Advisor & International Director

SPEAKER_02

Sure. So you you do have some level of role for the next year though.

SPEAKER_00

Beyond that support of the incoming team as well. There's lots to hand over.

SPEAKER_02

Sure. Beyond that, where to from here, Toastmasters wise, Nicky.

SPEAKER_00

Uh I'm probably keen just to be an everyday member for a little bit absolute random and do some pathways and feel out how my club's doing. I've been a little bit not absent, I've been there, but I haven't been a great contributor to my own club for some time. So I think we have an immediate past year for a good reason. It's uh it's a rest here. I don't know what my future will hold. There are international jobs that are sort of seen as above this one. So one of them would be region advisor, where you work with district trios within your region to um help them succeed. And the other one would be international director, but of course, international director, the board uh is only elected every two years. Sorry, half the board is elected every year, and this is the year that our region is under election, and both the candidates are from my district. So um I would have to wait at least two years before running for that. I I I don't know yet if I have aspirations in that space. I think I'm I'm gonna put my feet up and clear my head and drink some champagne and and reevaluate where I am.

SPEAKER_02

Yeah,

SBS TV + Radio: Did Toastmasters Help?

SPEAKER_02

fair enough. I was gonna ask that if you had any aspirations there, but you've answered that. Nikki, recently I saw you on S. SBS TV, the taste of the tropics, tropical innovators. Has Toastmasters had any bearing on opportunities like this? Because I also heard you on radio a little while back.

SPEAKER_00

Yeah, I that was my first time I've been on television. That SBS gig. I really, really enjoyed it. I think I think once you become well known in a space, people tap you on the shoulder for things. And I do a lot of professional speaking outside of Toastmasters. So most of those opportunities have come from my professional speaking space. But of course, I only started doing that because I've been a Toastmaster for a long time and I had the confidence to dip my toes into professional speaking. So uh it's all a little bit uh a bit of a chain of causation, really.

SPEAKER_01

Yes, I get that.

SPEAKER_00

And yeah, the outcome is that yeah, as you have build a reputation for wanting to be a speaker, then um yeah, lots of opportunities coming away. I love the TV experience, but it was so hard. You've got no audience, you're talking at a cameraman. If your host is in the same shot as you, they're standing next to you and you can't make eye contact, it's a really challenging space.

SPEAKER_02

Do they pay you for that?

SPEAKER_00

Yeah, they did.

SPEAKER_02

That's good. That's awesome.

SPEAKER_00

My first TV gig doesn't pay that well, but it did pay.

SPEAKER_02

And what about the radio gig? Did that pay?

SPEAKER_00

Uh not the radio one, though. Often the radio gigs tend to be full promo.

SPEAKER_02

Okay.

SPEAKER_00

Yeah.

SPEAKER_02

And what's your professional speaking that you do?

Nicky's Pro Speaking: Tech Workshops & AI

SPEAKER_00

I do so my company is a tech company. We make software and websites, and my professional speaking is mostly workshops of a tech nature. So I tend to be capacity building, usually business owners, but not always business owners. And most of the speaking is workshop star, so two-hour workshops, sometimes three, sometimes a whole day. And they're always on tech topics. So flavor of the year is AI. Everyone wants to know about AI. A lot of things like Canva and websites and search engine optimization. I do the odd keynote, but I don't love keynotes. I find them a bit too contrived. The workshop space is very honest, and I love the style where I'm not killing people with PowerPoint. I tend to do tech things with people live, and I usually have them there on their laptops or on their phones or on their tablets, and they're building their skills on the spot. So there's lots of practical do-it-yourself type things in my workshops. So if you want to learn something tech based, that's often that's often me.

SPEAKER_02

Okay. You mentioned Ted before. Have you got any aspirations to ever be a TEDx speaker?

TEDx Aspirations: "Idea Worth Sharing"

SPEAKER_00

I haven't actually. We have had many people in our own Toastmasters club join because they had aspirations of tech. Maybe. I don't know that I have an idea worth sharing. I think on it.

SPEAKER_02

Yeah, I think that's the key, isn't it?

SPEAKER_00

Yeah.

SPEAKER_02

It's not just a matter of getting up there and speaking for the sake of speaking, you need to have an idea worth sharing. You're in a professional speaker. Toastmasters has an accredited speaker program. Have you had any aspirations to do that?

SPEAKER_01

Hmm.

SPEAKER_00

Yeah, I

Accredited Speaker Program: Application Journey

SPEAKER_00

put in my application this year and I was rejected because I was three hours late. I thought I might do it at Vancouver.

unknown

Yes.

SPEAKER_00

I might give it another crack next year. Although Paris is probably going to be a really popular one to do. Maybe I'll wait a year and see what happens after that.

SPEAKER_02

So what's the process there? Is it only once a year they take applications, is it?

SPEAKER_00

Yeah, so uh the process is that your application lists I think 25 speaking gigs on it, and how many people you've spoken for, and what's the audience size, and then you need to get five references from uh people who you've spoken for. So an organization or a a contact at that organization, so they'll put together uh a bit of an evaluation, a written evaluation, and that goes off to Toastmasters International. And you also need to have a video of you speaking. And so all of those things go in your application, and then I think there's a level one judging, so what you've sent through is judged, and then based on that you go to level two where you present at the convention, and there's judges in the room, and the um the speech criteria is very similar to the international speech contest style criteria. So yeah, two levels of judging, and you're judged live and and you're judged on your video as well. I'll have another crack at it next year, I think. May or maybe the year after, we'll see. We'll see how much I've been to Paris before and I didn't like it, so maybe another place.

SPEAKER_02

Is there a limit on numbers for that?

SPEAKER_00

There would be. Oh, actually, I don't know. I I presume actually people are people go through on merit, not not on numbers. I don't think there's a a max quota each year. Yeah.

SPEAKER_02

Okay. All right. What about you go? You've been so generous with your time, Nikki.

SPEAKER_00

Thank you

Final Thanks + Evaluation Call to Action

SPEAKER_00

for having me. It's been really fun.

SPEAKER_02

It's been so lovely and such a pleasure and an honour having you on. Thank you so much. Thanks for listening to today's show. One of the key elements of Toastmasters is evaluations. This is how we grow and improve, both by encouraging comments for things we've got right and points for improvement. We all learn and benefit from these evaluations, not just the person being evaluated. So any feedback in the comments is greatly appreciated. If you have a Toastmasters story you'd like to share, or would like to be on the show, I'd love to hear from you. You can reach me at Toastmasters World Tour at gmail.com. Thanks for listening. Because off the top of my head, I would have said Great Barrier Reef, you've got the Dane tree, you've got that Duranda.

SPEAKER_00

A skyrail,

Cairns Magic 3: Skyrail, Fruit, and Street Foraging

SPEAKER_00

right?

SPEAKER_02

The sky rail. Yeah, the sky rail. The sky rail's amazing. And then you've got the crocs and you've got cans itself. And then watching ours thinking Tropical Fruit and Rusty's Market. I thought I could maybe throw tropical fruit from Rusty's Market. I could throw it in as one thing. But I loved your street foraging. I thought that was incredible. I do a lot of street foraging. I'm really good at that. I love that. I haven't seen that before. I've never seen that being uh before. Anyone tell me?

SPEAKER_00

I'll do a speech on that, actually. Have you? Um yeah. Yeah. I'll tell people where are all the best spots to go. Um, I'll tell you something that's unknown really about this area. It's it you could kind of figure it out if you'd heard it. But um where I live, um, last year we recorded eight meters of rain.

SPEAKER_02

Oh, yes, yeah.

SPEAKER_00

And that is just about the highest rainfall in the world. And so we have beautiful rainforests, which the dane tree you've mentioned, but this whole region is heavily rainforested. And as a result, we have amazing biodiversity. So we have lots of bird life, interesting mammals. We've got tree kangaroos and castaries here that aren't anywhere else. So really strange animals, which are genuinely interesting to go see.

SPEAKER_02

Yeah, but cassawaris too, yeah, exactly. Oh my god. Because I'm trying to do the Toastmasters Magic 3, and it's so hard to boil it down. It's gonna be something to boil it down, but three for Kansas. Kansas' fabulous. I know bird life, I went bird watching up there.